Privacy Policy

Our Commitment to Your Privacy

At BMC La Mirada Roofer, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe. We only collect information necessary to provide you with excellent roofing services.

Information We Collect

When you contact us for a quote or service, we collect basic contact information such as your name, phone number, email address, and property address. This helps us communicate with you and schedule appointments.

We may also collect information about your roofing project, including photos of your roof, details about damage or repairs needed, and your preferences for materials and scheduling. If you make a payment, we collect billing information, but we do not store credit card details on our servers.

How We Use Your Information

We use your information to:

• Provide quotes and schedule roofing services
• Communicate with you about your project
• Process payments and maintain service records
• Send you updates about your warranty or maintenance reminders
• Improve our services and customer experience

We do not sell or rent your personal information to third parties. We only share information with trusted partners who help us run our business, such as payment processors or insurance providers, and only when necessary.

Website and Form Data

When you visit our website or fill out our contact form, we may collect information about your visit, such as your IP address, browser type, and pages you view. This helps us understand how people use our site and improve it.

Our website may use cookies to remember your preferences and make your browsing experience better. You can disable cookies in your browser settings, but some features of the site may not work properly.

Communication Preferences

We may send you emails or text messages about your project, appointment reminders, or follow-up surveys. If you prefer not to receive certain types of communication, you can let us know by replying to any message or contacting us directly.

We respect your preferences and will not send you marketing messages if you opt out. However, we may still need to contact you about active projects or important service updates.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encrypting sensitive data, and limiting access to your information to authorized employees only. While no system is completely secure, we work hard to keep your data safe.

Retention of Information

We keep your information for as long as necessary to provide services and maintain records. This typically includes the duration of your project plus several years afterward for warranty purposes and legal compliance. After that time, we securely delete or anonymize your data.

Your Rights

You have the right to:

• Request a copy of the information we have about you
• Ask us to correct inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to other sites, such as manufacturers or suppliers. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe we have accidentally collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the date of the last update. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at (562) 245-5118 or hi@lamiradaroofs.com. We are happy to discuss your privacy concerns and explain our practices in more detail.